Scenario		Proposed TAT
Balance related issue in FASTag wallet	Rs.150 added in Fastag wallet from Paytm wallet while issuing a new tag	48-72 hours
General Query	Want to update e-mail id	Other vertical
	Mapper Change	48-72 hours
	Fitment Certificate	24-48 hours
	Online monthly pass recharge done but not activated	48-72 hours
Fastag Order related	Tag- Activated and transaction not available on Issuer (Replacement)	3 working days for replacement (already exist)
	Empty Parcel Received/Tag lost	3 working days for replacement (already exist)
	Multiple order placed on same VRN (Order Cancellation)	24-48 hours
RMN update	Unable to do FASTag transfer through DIY	48-72 hours
	Customer wants to update his new RMN but, he is not aware about his old RMN (Commercial Tag)	48-72 hours
	Customer raise request to transfer his FASTag through another Paytm account>>Old number is not accessible to customer> Customer share his consent for number update(Old account is Full KYC/Aadhaar OTP/Aadhaar OTP expired)	48-72 hours
	Customer raise request to transfer his FASTag through another Paytm account >> Old number is not accessible to customer>> Customer share his consent for number update(Old account is other than Full KYC/Aadhaar OTP/Aadhaar OTP expired)	48-72 hours
	Tag issued to customer by dealer and fastag linked to dealer's RMN	48-72 hours
	Customer purchased used car & tag is already attached	48-72 hours
FASTag wallet statement	Notifications/statement not received (TAT Crossed)	48-72 hours
FASTag mismatch	Wrong TAG Delivered to Customer	3 working days for replacement (already exist)
Tag not working	Tag Status- Issued Stage	24-48 hours
	Tag not working/Purchased from IHMCL/Toll plaza/E-com and no issuance done >> if Barcode number and RC shared by customer and Barcode available on Issuer Panel is same	24-48 hours
	Status is showing "Yes" under 'NPCI Blacklist' tab on Issuer panel (Issuer Bank Paytm)	24 - 48 Hrs
	Tag Status- Suspended by user (Parking Ravinder Singh)	NA
	Tag Suspended due to Verification Failed >> Customer called back again after TAT >> Customer has already shared the documents	24 - 48 Hrs
	OEM unregistered tag ( Details Shared )	3-5 Working Days
	Unable to activate the FASTag using DIY >> Vehicle is blacklisted by Paytm	24 - 48 Hrs
	Tag status is showing "Yes" under 'NPCI Low Balance' tab on Issuer panel >> Risk debit freeze trigger	24 - 48 Hrs
Vehicle Registration Number update	How to change Vehicle Category (If customer has selected incorrect Vehicle category while placing the order) >> Customer received order	48-72 hours
	Transfer of Vehicle ownership from one state to another state (Details Shared)	24 - 48 Hrs
FASTag wallet	Tag is in Issued Status	24 - 48 Hrs
	Tag status is showing "Yes" under 'NPCI Blacklisted' tab on Issuer panel (Issuer Bank Paytm, Full KYC )	24 - 48 Hrs
I am unable to see my FASTag wallet/details ((Signup claim issue)	I am unable to see my FASTag wallet/details(Signup claim issue)	24 - 48 Hrs