QuestionAnswer / Tweet
What is the Paytm First Card?Hey <customer name>, the Paytm First card is an exclusive credit card being offered to our customers.
This card is brought to you by Paytm in partnership with Citibank.
What are the benefits of using Paytm First Card? / Why should I apply for a Paytm First Card?Hi <customer name>, the Paytm First card is an exciting mode of cashless payment across online and offline merchants. It's rewarding as it offers a flat cashback of 1% on all spends and complimentary access to Paytm First membership.
How do I apply for a Paytm First card?Hi <customer name>, if your app is updated, you will be able to view a Paytm First card application option in your Paytm menu. Hit the three horizontal bars on the top left of your app home page and access the menu.

As a part of the process, you'll need to provide some details which will help Citibank validate your eligibility for the card. Once approved, you will get your card post KYC verification.
Does the Paytm First card have charges / fees?Hi <customer name>, the Paytm First card comes with an annual fee of Rs. 500 which is waived off if you have cumulative spends of Rs. 50,000 or more in a membership year.
Does Paytm First card have anything to do with Paytm First? / I am a Paytm First member, will I also get a Paytm First card?Hi <customer name>, Paytm First membership is one of the many things that are used to check your eligibility for a Paytm First card, but that doesn't guarantee the issuance of the card.

On the flipside, a successful issuance of the Paytm First card, gets you a year long complimentary subscription of Paytm First and its privileges.
What is the limit of the Paytm First card?Hi <customer name>, the credit limit of your Paytm First card is defined by Citibank, based on the information provided by you in your application form.
Why did my Paytm First card application get rejected?Hi <customer name>, acceptance and rejection of applications is the sole discretion of our partner Citibank, based on their own checks and the information provided by you in the application. If you'd like to know more, please DM us.
My application is still pending: <Approval Pending>Hi <customer name>, your application for a Paytm First card is processed through multiple stages. If your initial approval is pending for more than 24 hours, please tell me and I'll get it checked.
My application is still pending: <KYC Pending>Hi <customer name>, it usually takes 3-4 working days for Citibank to complete your KYC and documentation, post approval. If it's been more than a week since you applied, please let me know and I'll get it checked.
Why can I not see the option of applying for a Paytm First card?Hi <customer name>, if your app is updated and you are still not able to view the Paytm First application page, that is because we have currently opened it for only some of our users due to high number of requests. We'll roll it out for all our users shortly - till then, keep using our services.
I want to update my entered application detailsHey <customer name>, if your application is approved and KYC visit is due, you can make minor changes to your application like name, DOB and address - based on documents provided.

But do note, in all such cases, the eligibility for the Paytm First card will be checked again by Citibank. The following cannot be changed even at the time of KYC: entire current address, PAN, Gender, Employment Details and E-mail.

In case the application is rejected, there is no way to edit the application details - please re-apply after 6 months.