List Of Issue categories
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Modified on: Mon, 16 May, 2022 at 4:40 PM
List Of Issue categories
| P2P Cases |
| Issue category | Transaction Status | Sub Issue categories to be used | Issue category reason to be used |
| Issue with my UPI Transaction | Success | Amount deducted but the receiver has not received it (Payer) | Txn scenario wise |
| Amount not received for this transaction (Payee) |
| Pending | I want to know the status of this transaction |
| Failed but amount not Deducted | My transactions are getting failed repeatedly |
| Failed but amount Deducted | Amount deducted from my bank for a failed transaction |
| Deemed | Receiver has not received the money (Payer) |
| Money not received for this transaction (Payee) |
| According to customer VOC - Fraud report | I want to report a fraudulent transaction (Payer) |
| I want to report a suspicious transaction (Payee) |
| According to customer VOC | I was charged more than the transaction amount |
| Getting charged for UPI transaction |
| Money sent to wrong person |
| I did duplicate or multiple transactions |
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| P2M Cases |
| Issue category | Remitter/Sender Bank
| Sub Issue categories to be used (L2)
| Issue category reason to be used (L3) |
| Issue with my UPI Transaction | If Bank = PPBL | Amount deducted from my PPBL but the merchant has not received the payment | Txn scenario wise |
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| If Bank = Other | Amount deducted from my Bank but the merchant has not received the payment |
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| According to customer VOC - Fraud report | I want to report a fraudulent transaction (Payer) |
| I want to report a suspicious transaction (Payee) |
| Refund Scenario | Refund initiated by merchant but not received in my account
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| M2P Cases (Merchant to Person) |
| Issue category | Transaction Status | Sub Issue categories to be used | Issue category reason to be used |
| amount credited- Success | More information about this transaction | As per the txn status |
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| Bank Credit Cases |
| Issue category | Transaction Status | Sub Issue categories to be used | Issue category reason to be used |
| amount credited- Success | I need more details of this transaction | As per the txn status |
| amount credited- Success | I received wrong amount for this transaction |
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