| S.No. | Query | Communication | L1 | L2 | L3 | Status |
| 1 | What is a Pioneered QR code? | Hi <Customer name>, Hope you're doing fine! Please be informed that a Pioneered QR code means that Paytm has been a pioneer in QR-based payments. You can link your Rupay Credit Card with your UPI ID and can scan and pay on any UPI-based QR code. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 2 | How do I link my "RuPay Credit card"? | Hi <Customer name>, Hope you're doing fine! We would like to inform you that you can link your RuPay Credit card with UPI by following the steps below: 1. Tap on three lines on top left corner of paytm homepage. 2. Scroll below and click on "UPI & Payment settings". 3.Scroll below and click on "Link Rupay Credit card on Paytm UPI" in “Other Settings”. 4. Select your bank name. 5. Your card(s) will be fetched automatically. 6. Click on "Done” if the PIN is already set. 7.Click on “Set PIN” and enter last 6 digits and Expiry/Validity of your credit card. 8. Click on "Proceed". 9. Enter 6-digit OTP received on your linked mobile number. 10. Set 6-digit UPI Pin and you can start making payments. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 3 | Are there any hidden charges? | Hi <Customer name>, Hope you're doing fine! Please note that there are no hidden charges for making payments via your "RuPay Credit card". | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 4 | Will this payment work at a gas station? | Hi <Customer name>, Hope you're doing fine! We are glad to inform you that you can making payments to all the merchants using your "RuPay Credit Card" linked to Paytm UPI. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 5 | I am unable to transfer money to a friend | Hi <Customer name>, Hope you're doing fine! Please note that UPI payments using a "RuPay Credit Card" can be made to merchants only. Individual payment facilities using this feature are not available at the moment. Your patience and co-operation is highly appreciated. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 6 | My bank is not on the list | Hi <Customer name>, Hope you're doing fine! We would like to inform you that you can link your "RuPay Credit card" with the following banks at the moment: 1. HDFC Bank 2. Punjab National Bank 3. Indian Bank 4. Union Bank. 5. Axis Bank , 6. Kotak Mahindra Bank, 7. Canara Bank, 8. Bank of Baroda. Once more banks are added, the list will get updated on the app. Your patience and co-operation is highly appreciated. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 7 | How can I check my balance? | Hi <Customer name>, Hope you're doing fine! Please find the steps below by which you can check your "Rupay Credit Card" balance: 1. Go to the "Balance & History" tab 2. Click on "Check Balance" against the concerned card 3. You will be able to see your "Outstanding balance" and "Available limit" | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 8 | I want to know about my refund | Hi <Customer name>, Hope you're doing fine! We would like to inform you that any eligible refund will be added to your "RuPay credit card". | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 9 | I want to know about chargebacks | Hi <Customer name>, Hope you're doing fine! We would like to inform you that any eligible chargeback will be added to your "RuPay credit card". | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 10 | My credit card is not on the list | Hi <Customer name>, Hope you're doing fine! Please be informed that if your "RuPay Credit card" belongs to a bank that is available in the app and is not being fetched, then we request you to contact your bank for further details. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |
| 11 | How to remove Rupay Credit card from UPI ID | Hi <User name>, we understand that you want to remove linked credit card, in order to proceed further please follow the steps given below: Open your app and tap on your profile in the top-left corner of the screen. Go to the “UPI & Payment Settings” section. Scroll down and select 'Card’ which you wish to delink. On next screen click on the 3 dots available on the top right corner of the page. Click on Remove Card option. If any issue persists, we request you to kindly share the screenshot of the error message displayed on your screen with us. We will look into the issue and get back to you. | Issue with my RuPay Credit Card transaction | RuPay CC - General Query | Information shared | Resolved |