| S.No. | Query | Communications | L1 | L2 | L3 | Status |
| 1 | What is UPI Lite ? | Hi <Customer Name>, Thanks for reaching out to us. UPI Lite is an on-device wallet feature that allows users to make small-value payments of upto ₹ 500 without using a UPI PIN. Its is a lightning fast payment option in which payments are successful even when your bank is experiencing failure. | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |
| 2 | Do I require KYC to use UPI Lite? | Hi <Customer Name>, Thanks for reaching out to us. We would like to inform you that Paytm does not require KYC to open a UPI Lite account. | Issue with my UPI Lite transaction | UPI Lite - General query | KYC not required | Resolved |
| 3 | How do I activate UPI Lite ? | Hi <Customer Name>, Thanks for reaching out to us. Please click on the link below to activate a UPI Lite account: https://paytm.com/offer/upi-lite | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 4 | I cannot see the "UPI LITE" option in my app . | Hi <Customer Name>, Thanks for reaching out to us. We would like to inform you that this feature is available on Android version 10.23.0. We request you to upgrade your device's operating system to the latest version. We will update you once this feature is available on iOS. Your patience and cooperation are appreciated in this regard. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 5 | Is there any transaction limit in UPI Lite? | Hi <Customer Name>, Thanks for reaching out to us. This is to inform you that the transaction limit of UPI Lite is ₹500, which is set by the NPCI. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 6 | Is there any per day transaction limit in UPI Lite? | Hi <Customer Name>, Thanks for reaching out to us. This is for your information that the cumulative daily usage is capped at ₹4000. This limit is set by the NPCI. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 7 | Is there any limit to adding funds to my UPI Lite account? | Hi <Customer Name>, Thanks for reaching out to us. Please be informed that the amount of funds allowed in a UPI Lite account is capped at ₹2000 at any single point in time. This limit is set by the NPCI. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 8 | Can I create multiple UPI Lite accounts on different UPI apps for the same bank account ? | Hi <Customer Name>, Thanks for reaching out to us. Yes, multiple UPI lite accounts can be created on different UPI apps for the same bank account. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 9 | Can I link two UPI Lite accounts on same PSP with different banks ? | Hi <Customer Name>, Thanks for reaching out to us. Please note that same UPI app CANNOT have two UPI Lite accounts linked to different banks. You can only have one active UPI Lite account at a time on the Paytm UPI app. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 10 | Can I add money to my UPI Lite account of one bank from any other linked banks | Hi <Customer Name>, Thanks for reaching out to us. This is to inform you that the funds can only be added from the bank of which the UPI Lite account has been created. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 11 | I am unable to add my UPI Lite account from xxx bank. | Hi <Customer Name>, Thanks for reaching out to us. We would like to inform you that currently only 10 banks can use UPI Lite. Please find below the list of banks that are eligible for using UPI Lite: Paytm Payments Bank, Canara Bank, HDFC Bank, Kotak Mahindra Bank, Indian Bank, Punjab National Bank, State Bank of India, Union Bank of India, Utkarsh Small Finance Bank and Central Bank of India. You will be notified through the Paytm app once more banks are eligible for using this feature. Your patience and cooperation are appreciated in this regard. | Issue with my UPI Lite transaction | UPI Lite - General query | Information shared | Resolved |
| 12 | How to Disable or De-activate UPI Lite ? | Hi <Customer name>, Thank you for reaching out to us. A UPI Lite account can be de-activated by following the steps mentioned below: Step 1 - Click on the three horizontal lines at the top-left corner of the Paytm app home screen. Step 2 - Click on "UPI & Payment Settings" Step 3 - Click on the "Disable" button below the "UPI Lite" option Step 4 - Click on the pop-up saying "Disable UPI Lite" Step 5 - UPI Lite will be successfully disabled | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |
| 13 | How to check balance in UPI lite ? | Hi <Customer Name>, Thank you for reaching out to us. If you wish to check your Paytm UPI Lite Balance, then please follow the steps mentioned below: 1. Open the Paytm UPI app 2. Click on the "Balance & History" icon on the homepage of the Paytm app 3. Click on the UPI Lite icon 4. Now your UPI Lite balance will be visible on the top of the page Please reach out to us with a proper screenshot if you continue to face any issues. Thanks & Regards, Paytm Care | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |
| 14 | How to check UPI lite transaction history ? | Hi <Customer Name>, Thank you for reaching out to us. If you wish to check your Paytm UPI Lite balance, then please follow the steps mentioned below: 1. Open the Paytm UPI app 2. Click on the "Balance & history" icon on the homepage of the Paytm app 3. Click on the UPI Lite icon 4. Now scroll down the page to check your UPI Lite transaction history Under the "Payment History" tab Please reach out to us with a proper screenshot if you continue to face any issues. Thanks & Regards, Paytm Care | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |
| 15 | How is UPI Lite different from Paytm Wallet ? | Hi <First Name>, Thank you for reaching out to us! Please note that both UPI Lite and Paytm wallet are incredibly powerful and superfast ways to make payments. UPI Lite works on all UPI QRs and for any UPI money transfer upto ₹ 200/- and works even on slow internet network. Paytm wallet works on any Paytm QR as well as at any online merchant accepting Paytm wallet, and allows you to make payments of higher amounts. Also, Paytm wallet allows you to checkout instantly on leading merchants like Zomato, Uber, Swiggy etc. once you've linked your Paytm wallet there. Thanks & Regards, Paytm Care | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |
| 16 | How can I withdraw/get reversal of my money from UPI LITE? | Hi <Customer name>, Thank you for reaching out to us! We wish to inform you that a UPI Lite account balance cannot be transferred back to a bank account. If you wish to transfer the amount, it can only be done by deactivating that particular UPI Lite account. | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |
| 17 | Money deducted from my bank account but yet not credited to my UPI Lite account | Hi <Customer name>, Thank you for reaching out to us! We request you to follow the steps mentioned below: Step 1: Open the UPI Lite page where the "Balance and History" option is given. If the balance is not updated, proceed to Step 2. Step 2: Initiate a small-value payment through 'UPI Lite' to anyone. You can also send the payment to yourself to an account that is different from the source account via which, 'UPI Lite' has been initiated. | Issue with my UPI Lite transaction | UPI Lite - General query | Customer wants to know about UPI Lite | Resolved |